Frequently asked questions
Ordering, shipping, payment, rewards and research-use terms, answered in one place.
Who can order from APEX Bio Labs?
Orders are open to verified adult members aged 18 or older who are buying for lawful laboratory, analytical or in-vitro research. Every order is reviewed before it ships, and orders that can't be verified are cancelled.
Where do you ship, and what does shipping cost?
We ship to addresses in U.S. states and the District of Columbia. Shipping is a flat $25 per order, shown in your cart and at checkout.
How do I pay?
Checkout places your order and gives you an order number, then we email and text you an invoice with a link to pay by Venmo (include the order number in the Venmo note). Need another way to pay? Contact us for more payment options. Once your payment is confirmed, we email you a receipt and your order status updates.
How can I check on my order?
Sign in and open Your Account to see every order and its status, or use Track Order with your order number. Tracking details appear as soon as the order ships.
Why do I need to sign a research-use waiver?
Every product is a chemical reference material for research use only, not for use in or on humans or animals. The waiver records that you understand and accept those terms. It is signed once at checkout and kept with your order and your member account.
Are Certificates of Analysis available?
Yes. Lot documentation is published on the COA page, so you can review a certificate before or after you order.
Do you provide dosing or usage instructions?
No. APEX Bio Labs does not provide dosing, administration, treatment or human-use guidance of any kind. The Research page includes a plain solution-concentration calculator for bench work such as preparing standards.
What is APEX Rewards?
Signed-in members earn a share of what they pay for products back as store credit once each order's payment is confirmed. Your balance and history are in Your Account, and you can apply the credit at checkout on any one-time order.
How do bundles work?
Some products are offered together as a bundle. When your cart holds every item in a bundle, the bundle discount comes off those items automatically. You don't need a code.
Can I save items or reorder?
Yes. Signed-in members can save products for later from a product page or the cart, and they can reorder a past order in one click from Your Account. Your cart is saved to your account too, so it follows you between devices.
What is APEX Monthly?
APEX Monthly is a free-to-join plan with member prices on a box you choose, delivered every month. You can pay monthly, or pay ahead for an extra discount and a single shipment. See the APEX Monthly page for details.
How do I contact support?
Email sales@apexbiolabs.net or use the contact form. Include your order number for order questions.
Still have a question? Contact us or email sales@apexbiolabs.net.
